Popular Questions

Which payment methods are accepted?

We accept all major credit cards, as well as PayPal.

Is it safe to shop online at WhiteNeo?

We ensure high security of data on our Online Store. All credit and debit card transactions are processed by “Stripe and Paypal”, two secure online gateways that will be responsible for holding and handling information related to your payment details. In addition, your personal informations are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.

Do discount codes expire?

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

How do I get my promo code?

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. Once confirmed, you will receive your coupon code in a second email. Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

Do you offer student discounts?

Periodically throughout the year, we will be offering student discount online at www.whiteneoteeth.com. Please note the following:

  • The student discount is only available on selected dates.
  • The discount is 10% off full-priced items, excluding delivery.
  • Student discount should be redeemed by entering the code into the promo code box in the online shopping bag.

Get your discount code now !

What countries do you ship to?

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your WhiteNeoTeeth order and/or shipping total.

How are shipping rates calculated?

Delivery is offered on all our products, except gift products.

I don't receive any email from WhiteNeo

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips:

– Your Email may be marking our emails as Junk or Spam mail. To stop this from happening, please add “Noreply@whiteneoteeth.com” to your email address book.

– Make sure you typed in the correct email address when you signed up with us.

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